Shipping policy
SHIPPING POLICY
Effective Date: April 25, 2026
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SHIPPING DESTINATIONS
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We currently ship to:
- Sweden (all locations)
- Other EU countries (contact us to confirm availability)
We do not ship outside the European Union at this time.
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DELIVERY TIMES
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Estimated delivery times from order confirmation:
SWEDEN: 1-2 business days
OTHER EU COUNTRIES: Coming soon!
Business days are Monday-Friday, excluding Swedish and local public holidays.
PLEASE NOTE: These are estimates only. Actual delivery times may vary due to:
- Carrier delays
- Weather conditions
- Customs processing (for non-Swedish destinations)
- Remote or rural delivery locations
- Peak season volume (Christmas, holidays)
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SHIPPING CARRIERS
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We use reliable shipping partners including:
- DHL
- Bring
- Other trusted carriers depending on destination
You cannot choose a specific carrier. We select the best carrier based on your location and order details.
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SHIPPING COSTS
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Shipping costs are calculated at checkout based on:
- Delivery destination
- Order weight
- Order value
FREE SHIPPING (if applicable): Free shipping on orders over 600 SEK to Sweden
You will see the exact shipping cost before you confirm your order.
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ORDER TRACKING
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TRACKING INFORMATION:
Once your order ships, we will email you:
- Shipping confirmation
- Tracking number
- Link to track your package
TRACKING UPDATES:
Tracking information may take 24 hours to appear in the carrier's system after shipment.
If your tracking has not updated after 48 hours, contact us at info@cuppino.se.
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DELIVERY PROCESS
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DELIVERY TO YOUR ADDRESS:
- Carrier will attempt delivery to the address you provided
- Signature may or may not be required (carrier's discretion)
- If you're not home, carrier will leave a notice with pickup instructions
FAILED DELIVERY:
If delivery fails:
- Carrier will leave a delivery notice
- Package will be held at a local pickup point or post office
- You will have a limited time to collect (usually 7-14 days, check carrier notice)
- If not collected, package will be returned to us
INCORRECT ADDRESS:
If you provide an incorrect or incomplete address:
- We are not responsible for delays or failed delivery
- You may be responsible for reshipment costs if the package is returned
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SPECIAL CONSIDERATIONS FOR FOOD PRODUCTS
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Our products are artisanal Italian foods (olive oil, honey, antipasti).
TEMPERATURE SENSITIVE:
While our products are shelf-stable, we recommend:
- Collecting packages promptly from pickup points
- Not leaving packages in hot cars or direct sunlight
- Contacting us immediately if delivery is significantly delayed
DELIVERY DELAYS:
If tracking shows your food order is delayed by more than 5 days beyond estimated delivery, contact us immediately at info@cuppino.se so we can assist.
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DELAYS AND ISSUES
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WE ARE NOT LIABLE FOR:
- Delays caused by shipping carriers
- Customs processing delays
- Weather-related delays
- Events outside our control (strikes, natural disasters, etc.)
IF YOUR ORDER IS DELAYED:
Contact us at info@cuppino.se with your order number and tracking information. We will investigate and assist where possible.
IF YOUR ORDER IS DAMAGED OR LOST:
Contact us immediately at info@cuppino.se. We will work with the carrier to resolve the issue and provide a replacement or refund.
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CUSTOMS AND DUTIES (NON-SWEDISH ORDERS)
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WITHIN EU:
No customs duties or import taxes for shipments within the European Union.
VAT/TAX:
- Swedish VAT is included for Swedish customers
- Appropriate VAT is charged based on your delivery country
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ORDER PROCESSING TIME
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WHEN WE SHIP:
We aim to ship orders within 1-2 business days of order confirmation.
DELAYS:
During peak seasons (Christmas, holidays) or high order volume, processing may take longer. We will notify you if there are delays.
SHIPPING CUT-OFF:
Orders placed before 1:00 PM CET Monday-Friday are typically processed the same day. Orders placed after 1:00 PM or on weekends/holidays will be processed the next business day.
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CONTACT US
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Questions about shipping?
Email: info@cuppino.se
Address: GGMR AB, Irisgatan 14, 21565 MalmΓΆ, Sweden
Please include your order number when contacting us about a shipment.
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COMPANY INFORMATION
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GGMR AB
Organization Number: 559479-3795
VAT Number: SE559479379501